Do you have accidental managers in your business?

I am not being cheeky or derogatory, I know that they exist and once I was one! People that are promoted because they are good at their jobs, have technical expertise and experience. They are not necessarily good people managers. In my experience, managing people, learning the skills and art of delegation and effective communication …

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CSR Volunteers smiling

What do businesses know about CSR?

Many small, medium and large business have acted and supported projects in their local communities for many years. However, the term Corporate Social Responsibility (CSR) – is much misunderstood or un-known. CSR is a company’s sense of responsibility towards the community and environment, both ecological and social in which it operates. For large business acting …

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Trends in Skills & Recruitment

There have been several thought provoking reports this year, from interesting organisations including Hays Recruitment 2019 and the Deloitte Insights 2019 in to a ‘Generation Disrupted’, which focuses on the Millennial Generation and also Generation Z. You are a Millennial if you are born between 1981 – 1996 – aged currently 22 and 37 and …

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Corporate Social Responsibility – the business perspective

We recently spoke with Kirstin Miller – Business Support Manager from Professional Office Service ( to find out more about her involvement in Corporate Social Responsibility, or CSR as it is known in the abbreviated version. ‘CSR involvement has been part of my previous and current professional world  in many capacities. Two of the organisations …

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External Validation

Your Customers and Others – how it can define us Our recent review of External Validation models, in addition to our society need for others to ‘like’ what we are doing led us to an interesting article by psychologytoday. Elizabeth Thornton determined the role ‘mental models’ play in management, leadership and decision-making.  There are several …

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Emotional Intelligence

How to Manage with Emotional Intelligence (EI) EI is important for effective managers, but like many skills it can be developed. A few years ago, it was quite a buzzword where I worked, but many people didn’t really understand the full meaning (including me). Some people would ‘spout’ phrases or words that did not really …

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Great leadership skills

How to build good working relationships

Good competent managers should be able to build networks both internally and externally within a business. A good performing and functioning team is important to boosting staff morale, performance and completion of work. It is important that the manager motivates all stakeholders not just their direct staff. Also that they support group and team working …

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Motivating managers

Constructive Feedback

Have you ever given critiques to a co-worker, employee or loved one that was not well received? Or have you wanted to give constructive criticism on something, but held back because you were unsure how to put your ideas across? Here are some tips that might help you – Feedback sandwich – start with a …

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Motivating managers

Is your staff training in a good place?

Regulatory and legislative training usually is a key focus for business. Your team could also benefit from other programmes that support people development and the building of knowledge. Examples are managing staff, staff motivation, time management, appraisals and reviews, absence management and conflict and resolution management. If you can get the People strategy right, Productivity …

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