How do you measure up?

Measuring Corporate Social Responsibility (CSR) Many organisations have difficulties measuring CSR initiatives. Some benefits such as customer loyalty and improved reputation are hard to quantify, therefore difficult to measure the Return on Investment (ROI). However, measurement is really important to establish your ROI it enables you to: Promote the importance of your activities to your …

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Do you have accidental managers in your business?

I am not being cheeky or derogatory, I know that they exist and once I was one! People that are promoted because they are good at their jobs, have technical expertise and experience. They are not necessarily good people managers. In my experience, managing people, learning the skills and art of delegation and effective communication …

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CSR Volunteers smiling

What do businesses know about CSR?

Many small, medium and large business have acted and supported projects in their local communities for many years. However, the term Corporate Social Responsibility (CSR) – is much misunderstood or un-known. CSR is a company’s sense of responsibility towards the community and environment, both ecological and social in which it operates. For large business acting …

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Corporate Social Responsibility – the business perspective

We recently spoke with Kirstin Miller – Business Support Manager from Professional Office Service (professionalofficeservice.co.uk) to find out more about her involvement in Corporate Social Responsibility, or CSR as it is known in the abbreviated version. ‘CSR involvement has been part of my previous and current professional world  in many capacities. Two of the organisations …

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External Validation

Your Customers and Others – how it can define us Our recent review of External Validation models, in addition to our society need for others to ‘like’ what we are doing led us to an interesting article by psychologytoday. Elizabeth Thornton determined the role ‘mental models’ play in management, leadership and decision-making.  There are several …

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